To ensure that your package is properly delivered and you receive shipment within the timeframe we advertise, please make sure your address is fully entered and correct. Use correct abbreviation and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit of your item(s).
If you tracking information states that your package was delivered and you have not received it, you must address this with your postal service. GateBay Store does not hold responsibility for packages that state to be delivered.
Just a reminder that you will receive your order on average international delivery usually takes about 15-30 business days. After your payment is authorized and verified, it will take 3-5 business days to process your order. This is just an estimate and doesn’t include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.
We employ the services of major trusted international carriers to fulfill your package in a fast and secure manner.
Order processing takes 3-5 business days before shipment, delivery times may vary depending on local customs processing times (if any). Kindly note that the order processing time is not included in the shipping timelines.
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges incurred.
Mode of Payments
We accept payments via VISA/MASTER credit and debit cards, American Express, Discovery Network and JCB card. We do not accept payments via ATM or inter-bank transfers.